How do I self-exclude on xe66?

Go to Account Settings and click on the "Responsible Gaming" section. From there, select the self-exclusion option and choose how long you'd like to take a break. You can also contact our support team and they'll take care of it promptly.

Can I increase my deposit limit after it's been set?

Yes, limits can be increased — but not immediately. After submitting a request, the new limit takes effect after a 24-hour waiting period. This delay is intentional, to prevent anyone from making impulsive spending decisions in the heat of the moment.

Someone I know is struggling with gaming addiction — what should I do?

Start by talking to them with empathy — listen without judgment. You can also report a concern to xe66's support team as a third party. For professional assistance, consult a mental health specialist. Remember, both asking for help and offering it take courage.

Does the session time limit work automatically?

Yes. Once a session time limit is set, xe66 will automatically log you out when the time is up. You can log back in, but the system will show a reminder that your designated session time has ended.

Does xe66 completely block access for users under 18?

Yes, xe66 strictly prohibits anyone under 18 from creating an account or playing games. Age verification is mandatory at registration. Any account suspected of belonging to a minor will be investigated and permanently closed if necessary.

Can I withdraw my funds during a cooling-off period?

During a cooling-off period, placing new bets or playing games is paused, but you can still withdraw your existing account balance. Your money is always yours.

xe66 | Responsible Gaming — Play Safe and Stay in Control

What is responsible gaming and why does it matter?

Responsible gaming means treating gaming as a source of entertainment — not as a way to earn money or solve problems. xe66 believes that with the right mindset, online gaming can be a genuinely enjoyable experience. Problems arise when players lose sight of their limits.

Online gaming is growing rapidly in Bangladesh. xe66's platform offers hundreds of games — including slots, fish games, bingo, and betting. With so many options available, staying in control is essential. Following responsible gaming practices protects not just your finances, but your mental well-being too.

Xe66 has made responsible gaming a core principle of the platform from day one. We want every member to enjoy their gaming experience — free from regret or remorse.

Keep in mind: Gaming is always optional entertainment. Never use gaming as a way to relieve life's pressures or pay off debts.

Signs of Problematic Gaming

It's not always easy to notice when gaming starts turning into a harmful habit. Watch out for these warning signs:

Warning Signs

Repeatedly feeling the urge to keep playing in order to recover lost money
Spending more than your budget on gaming
Lying to family or friends about your gaming
Feeling restless, irritable, or down when not playing
Neglecting work, studies, or family time
Neglecting sleep, meals, or personal health
Using gaming to solve financial problems

If any of the above signs apply to you, it may indicate problematic gaming. Reach out to xe66's support team or set limits on your account yourself.

How to Set Limits on xe66

Deposit Limit

Set a daily, weekly, or monthly cap on how much you can deposit. Once the limit is reached, the system will automatically block further deposits.

Loss Limit

Set a loss limit so your account stops play once you've reached a set amount. This keeps your budget protected.

Session Time Limit

Decide how long each session will last. When the time is up, your account will automatically log out.

Cooling-Off Period

If you need a short break, temporarily suspend your account for anywhere between 24 hours and 6 weeks.

Self-Exclusion

If you feel you need a longer break, you can apply to close your account for anywhere between 6 months and 5 years.

Important: Lowering your limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this is designed to prevent impulsive overspending in the heat of the moment.

Minor Protection

Xe66 takes a strict stance against underage gaming. No one under 18 is permitted to create an account or play on our platform. If you have younger family members at home, please follow the guidelines below:

Lock your computer or phone with a password.
Never enable auto-login on your xe66 account.
Never share your payment card or mobile banking account details with anyone.
Talk to children honestly about gaming.
Use parental control software on shared family devices.

If you suspect a minor is using an account, please notify our support team — we'll act on it right away.

Mental Well-being & Gaming

Gaming and mental health are closely connected. Many people turn to gaming to cope with stress, loneliness, or low mood — and that's understandable. The concern arises when gaming becomes the only way to deal with those feelings.

As part of responsible gaming, xe66 recommends:

Keep a healthy balance between gaming and real life. Make sure you set aside enough time for family, friends, work, and hobbies.
Keep your win expectations realistic. The outcome of every game depends entirely on a sequence of random events.
Don't chase losses out of frustration or disappointment. This only makes things worse.
Take regular breaks. Taking at least a 10-minute break every hour helps reduce mental fatigue.
There's no shame in asking for help. Seeking professional help is a sign of strength, not weakness.

Check Yourself

Is Your Gaming Safe?

Are you spending more than your planned budget?

Are you placing bigger bets to try to win back what you've lost?

Is gaming causing conflict with your family?

Are you struggling to focus on work or studies?

Do you get irritable or moody when you're not playing?

If you answered "yes" to even one of these, please reach out to our support team.

Safe Gaming Tips

Set Your Budget First Decide how much you're willing to spend before you start playing. That amount is your hard limit.

Only Play With Disposable Income Never use money set aside for essential expenses on gaming — not ever.

Set a Timer Set a phone timer before you start playing. When it goes off, that's it for the day.

Don't Play Under the Influence Impaired states reduce your ability to make sound decisions and increase the risk of harm.

Cash Out When You Win If you're having a good win, stop for the day. Chasing losses to give it all back is a natural but dangerous impulse.

Keep Other Activities in Your Routine Spending time on hobbies, family, and friends helps reduce dependence on gaming.

Get Support

Our team is always here to help with any responsible gaming concerns.

[email protected]

Live Chat — 24/7

Xe66 Responsible Gaming

In Responsible Gaming What xe66 Does

Setting Personal Limits

Self-Exclusion Feature

Age Verification System

Session Time Tracking

Expert Support Team

Loss Reduction Tools